Shipping policy
Delivery
We ship to addresses in the United Kingdom. Orders are dispatched Monday to Friday, excluding bank holidays.
Rates
| Service | Cost | Estimated delivery |
|---|---|---|
| Standard UK delivery (orders under £75) | £4.95 | 2–3 working days |
| Standard UK delivery (orders £75 and over) | Free | 2–3 working days |
| Two-person handling — illuminated mirrors and mirror cabinets | £25 (per order) | 3–5 working days |
The two-person handling charge applies once per order, not per item, and is shown at checkout before you pay. It covers mirrors and mirror cabinets, which are heavy, glazed and cannot travel on a standard parcel network without arriving in pieces.
Processing
Orders placed before 2pm on a working day are normally picked the same day. Orders placed later, at weekends or on a bank holiday are picked the next working day.
Glass items
Mirrors, mirror cabinets and glass pendants are sent double-boxed with corner protection on a two-person service. The driver will bring them into the property but will not carry them upstairs or unpack them. Please inspect the glass before the driver leaves — damage noted at the door is replaced immediately and without argument.
Tracking
You'll receive a dispatch email with tracking as soon as your order leaves us. If it hasn't arrived within the estimated window, email support@homartuk.com with your order number and we'll chase the carrier.
Areas outside the standard network
Some Scottish Highlands and Islands, Northern Ireland, Isle of Man, Isle of Wight, Scilly Isles and Channel Islands postcodes fall outside our standard service, particularly for glass. If yours is affected we'll contact you before dispatch with the additional cost, and you're free to cancel for a full refund at that point.
Damage in transit
Check the goods on arrival. If a parcel is visibly damaged, note it when signing and photograph it. Report damage to us within 48 hours of delivery and we'll replace the item at no cost. Reporting later doesn't remove your statutory rights, but photographs taken on the day make it far quicker.
Before you book the electrician
Please don't book fitting until the goods have arrived and you have opened and checked them. Carriers are occasionally late, and we can't cover the cost of a wasted trade visit.
Bathe & Beam is a trading name of HOMART LIMITED, company number 15257354, 30 Uphall Road, Ilford, England, IG1 2JF.