Privacy policy
This policy explains what personal data we collect, why, and what rights you have. We are the data controller.
HOMART LIMITED (trading as Bathe & Beam), company number 15257354, 30 Uphall Road, Ilford, England, IG1 2JF. Data protection contact: support@homartuk.com.
What we collect
- When you order: name, billing and delivery address, email, telephone number, order contents and value.
- Payment data: handled by our payment providers. We receive confirmation of payment plus the card type and last four digits — we never see or store your full card number.
- When you book an installation: the installation address, access arrangements, and any information you give us about the existing electrical installation.
- When you contact us: the content of emails, calls and messages, including photographs of a room or a fault that you send us.
- When you subscribe: your email address and marketing preferences.
- Automatically: IP address, browser and device information, pages viewed and referring site, via cookies and similar technologies.
Why we use it, and our lawful basis
| Purpose | Lawful basis |
|---|---|
| Taking and fulfilling your order, arranging delivery and returns | Performance of a contract |
| Arranging and carrying out an installation, and notifying the work | Performance of a contract / legal obligation |
| Customer service, technical advice and complaints | Performance of a contract / legitimate interests |
| Fraud prevention and site security | Legitimate interests |
| Accounting, tax and electrical certification records | Legal obligation |
| Marketing emails | Consent (or soft opt-in for existing customers — unsubscribe any time) |
| Analytics and improving the site | Consent, via cookie preferences |
Who we share it with
Only those who need it: our ecommerce platform (Shopify), payment providers, parcel and two-person carriers, the registered electricians who carry out installed work, competent person scheme bodies and local authority building control where notification is required, our email and analytics providers, and our accountants. They act on our instructions under contract. We also disclose data where the law requires it. We do not sell your personal data.
International transfers
Some providers process data outside the UK. Where they do, we rely on UK adequacy regulations or on the International Data Transfer Agreement or Addendum, so your data keeps an equivalent level of protection.
How long we keep it
- Order and transaction records: 7 years, for tax and accounting.
- Installation and certification records: 7 years, so we can reissue a certificate if you lose it.
- Customer service correspondence: 3 years from last contact.
- Marketing contacts: until you unsubscribe, and up to 2 years of inactivity after that.
- Analytics data: up to 26 months.
Your rights
Under the UK GDPR you may access your data, have inaccurate data corrected, have data erased, restrict or object to processing, request portability, and withdraw consent at any time. Email support@homartuk.com; we respond within one month and there is no charge.
You may also complain to the Information Commissioner's Office — ico.org.uk, helpline 0303 123 1113 — though we'd like the chance to put things right first.
Cookies
Cookies strictly necessary for the site and basket to work do not require consent. Analytics and marketing cookies are used only if you accept them in our cookie banner, and you can change your choice at any time. You can block or delete cookies in your browser, though parts of the checkout may then stop working.
Marketing
We only send marketing emails if you have opted in, or if you have bought from us and we are offering similar products. Every email carries an unsubscribe link that works immediately.
Children
This site is not intended for children and we do not knowingly collect data from anyone under 16.
Last updated: September 2026.